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Customer Support
Grievance Redressal Policy
At Upniva Fintech Private Limited, we are committed to providing transparent, fair, and efficient customer service. This policy outlines the mechanism for addressing customer grievances and ensuring timely resolution.
1
Objective
The objective of this policy is to ensure that customer complaints and concerns are handled promptly, efficiently, and in a fair manner.
2
Grievance Redressal Mechanism
How to lodge a grievance
- Website contact form
- Email: support@upniva.com
- Phone: +91 9971740584
Information to include
- Registered mobile number and email
- Product / service type
- Issue summary with dates
- Any screenshots or reference IDs (if available)
Timelines
Acknowledgement
Within 48 hours
Resolution
Within 7 working days
If we need more time due to complexity or third-party dependencies, we will keep you informed.
- Customers can raise their complaints through our website contact form, via email, or by calling our customer support team.
- All grievances will be acknowledged within 48 hours of receipt.
- A resolution will be provided within 7 working days of acknowledgment.
3
Contact Details
Grievance Officer
CompanyUpnivaa Fintech Private Limited
Emailsupport@upniva.com
Phone+91 9971740584
Address1/25, Lalita Park, Laxmi Nagar, New Delhi, Delhi 110092
Include in your complaint: registered mobile and email, product/service type, issue summary with dates, and reference IDs (if available).
4
Escalation Matrix
If your issue remains unresolved after contacting the Grievance Officer, you can escalate the matter to higher authorities or governing financial bodies as per applicable laws.
| Level | Channel | Contact | Expected response |
|---|---|---|---|
| Level 1 | support@upniva.com | Within 48 hours | |
| Level 2 | Phone | +91 9971740584 | Within 7 working days |
Note: For regulatory escalation, please approach the relevant authority as applicable to your product/service.
Last Updated12/3/2026